FAQ

    How long before I can expect to receive my order?

    The estimated delivery times for each product are on the individual product pages. If an order is only part ready for shipment, we will send the available items out immediately and any remaining items will arrive in a second shipment.

    I need some stuff urgently. Can you get it to me for tomorrow?

    Probably yes. If your order has a total value of over £100 (not incl. delivery charge) and the products have a delivery time of 1-3 days we will endeavor to get it to you for the next working day.

    Is there a money back guarantee?

    Yes we have a 30 day money back guarantee if you are not 100% satisfied. If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-stock or and to special order items (items built to order or not carried in stock). This is in addition to your statutory rights. There may be a restocking fee depending on the product. Goods must be returned in resalable condition, complete with all contents and packaging.

    I received my order, but some bits are missing. Why isn't it all there?

    In most cases this will simply mean that the order has been split into 2 or more shipments. This will either be because they are coming from a different source, or the delivery times on the individual products aren’t the same. If you still feel something is wrong please call on 0203 1435 224.

    Can I collect from you?

    Generally this isn’t possible. We keep a limited stock at our premises and often arrange delivery for larger orders direct from our supplier. Some products are also manufactured to order and so are not immediately available.

    I might not be around when you deliver. Can you call to advise me on when it's coming?

    If your order is sent through a courier or the PO this won’t be possible, although we will try to advise you of the day.

    I've received my order but it's wrong. What should I do?

    Please check that you made the order correctly. If you have double checked and it’s definitely wrong give us a call on 0203 1435 224 and we’ll work to rectify the problem immediately.

    Is it safe to enter my payment details into your site?

    Yes. All personal information and all card payments are processed over a secure encrypted link using Secure Socket Layer (SSL) technology. We use 3rd party secure payment services who comply with all safety and data protection regulations.

    What cards are accepted?

    We can accept Mastercard, Visa, Maestro, Switch, Solo, Delta, and Visa Electron cards. We also accept Paypal payments.

    I don't have any cards or a Paypal account. How can I pay?

    Please contact us and we may be able to arrange something.

    Can you accept cash on delivery?

    Sorry but we are not able to accept cash on delivery.

    Can I order over the phone?

    Yes. You can phone and/or fax with your order and payment details if you wish. Call 0203 1435 224.

    Will I get a VAT invoice?

    We typically send all invoices/payment information by email within 48 hours of dispatch.

    Do you have a catalogue with prices that you could send me?

    Please contact us and we may be able to arrange something.

    There's some stuff I need that isn't on your website. How can I order those bits?

    If you can’t find what you need, please use the Contact Us page to send us an email stating what you’re looking for and we’ll get back to you as soon as we can. Note also that more products will be added over time.

    How can I get more information about the products?

    We will be adding extra information to the individual product pages shortly. In the mean time, send us a message and we’ll provide you more info and/or a spec sheet.

    You have the stuff I need but not in the size/s I need. Can you help with that?

    If you need something in a non-standard size we may be able to manufacture it for you. Use the Contact Us page to send a message.